Protecting Your Personal Information Is Paramount to Us. We know how important the appropriate use of your personal information is to you. This is why we take the protection of our customers’ personal information very seriously. When you visit our website, we routinely collect your IP address, the URL of the page you used to access our site, the URL of any of our site’s internal pages you browse as a part of your visit, the session date and the time you spent on our site. This type of information transfer is depersonalised, and constitutes internet protocol that ensures the safe operation of our servers. We store the details you provide when completing one of our online customer forms on our servers. We only use the information to process your request. We shall keep your personal information strictly confidential, and we will not pass on personal information to any third party. Data protection responsibilities and accountability: Conrad Connect GmbH Klaus Conrad Strasse 1 92240 Hirschau Germany firstname.lastname@example.org
Personal information is any information that renders an individual identifiable. It includes among other things your name, your address, and your email address. You may browse our webpage without providing any personal or otherwise sensitive information. However, in some cases, we may ask you to provide your name, your address and other related details to ensure a timely and smooth delivery of the services requested by you.
This also applies if we send you any information explicitly requested by you, or if we reply to any enquiries made by you. We will, however, notify you accordingly. Moreover, we only store data provided by you voluntarily or being automatically generated when using our platform.
Whenever you use one of our services, we only collect the data necessary to deliver the service. We may ask you for further details which you may or may not provide. Also, we shall only process your personal information to deliver our services or meet our business objectives.
Collection of Non-personal Data.
Internet protocol requires collecting a certain type of information every time someone visits our website. This information includes the type and version of the browser used, the time and date of the visit, and the IP address of the visitor.
This information constitutes de-personalised data that is used for producing web analysis reports, and for optimising our online services. All non-personal information is stored separately from your personal details and cannot be correlated to other data in order to identify you as an individual. This means your personal information is protected at all times.
If you do not agree with Conrad Connect using cookies you can usually modify your browser setting to decline cookies. If you wish to do so, go to the Extras menu of your browser and select “Settings” or “Internet Options” and follow the instructions. However, declining cookies means that certain functional aspects of our webpage may no longer be available to you.
Google Tag Manager.
We use Google Tag Manager (GTM) for tracking and analytics. GTM does not collect any personal information. It is a tool that automatically updates the code snippets of tags that, in turn, may collect sensitive information. GTM does not use these data. However, even if you decline cookies or deactivate URL-based session tracking, tags managed via GTM will still be enabled. For more details, see https://www.google.com/analytics/tag-manager/use-policy/.
DoubleClick by Google.
If you do not agree with Google using cookies you can modify your browser setting to decline cookies. However, declining cookies means that certain functional aspects of our webpage may no longer be available to you. Moreover, you can object to data being collected, transferred and processed by Google by downloading a browser plug-in that deactivates DoubleClick. Alternatively, go to the Digital Advertising Alliance webpage and disable DoubleClick.
Google AdWords Conversion Tracking.
Google Analytics (Depersonalised).
If you are viewing our site on a mobile device such as a smartphone or a tablet, and if you want to prevent your browsing behavior from being tracked by Google Analytics you need to click here . The link also constitutes a working alternative to the above-mentioned browser add-on. Clicking the link creates an opt-out cookie that specifically applies to the URL and the browser you use. Deleting the browser history also results in the cookie being deleted, means you need to click the link again to opt out of GA tracking.
Custom Audience Pixel.
You can only consent to the use of Facebook Pixel if you are over 13 years of age. If you are still under 13 years of age, you will need to get permission from your parents or legal guardian. If you want to opt out of Facebook Pixels, use this link: https://www.facebook.com/business/help/1415256572060999
Nanorep is an online customer support, helpdesks, and customer relationship management platform, using bots, machine learning, automation and GUIs to compile a knowledge database accessible to customer service teams, company employees and customers from across the board. Nanorep is operated by LogMeIn Inc., 333 Summer Street, Boston, MA 02210, USA, and provides the services listed below.
i) Smart virtual customer solution that collects, contextualises and maintains personalised company information extracted from replies to enquires, decision trees and database content;
ii) Interactive tool that matches customer or staff enquiries to content stored in the knowledge database;
iii) AI knowledge database that collects enquires and memorises the replies;
iv) Publishing tool that monitors responses to tickets, samples the replies and feeds them into the knowledge database;
v) Customer queue manager based on a learning algorithm, intent analysis and structured rules;
vi) Analysis tool that helps assess and optimise procedures. More details available at https://www.nanorep.com.
Data collection: Nanorep collects customer enquiries and subscriber replies communicated via the platform that may, given the nature of the interaction, contain personal information. Nanorep forms used by customers are set up by the subscriber to the Nanorep services. Therefore, it is the subscriber’s responsibility to ensure that customer forms are set up in a way that either renders providing personal information unnecessary, or minimises the amount that needs to be provided or puts measures in place to conceal sensitive customer information. Furthermore, subscribers to Nanorep services are responsible for making customers aware of the measures put in place to protect their personal information.
Tracking: Disclaimer in compliance with the Online Privacy Protection Act, State of California, USA:
- Over time, Nanorep may collect information from customers visiting websites that subscribe to Nanorep services;
- Nanorep does neither accept nor conform with Do-Not-Track requests, or comparative online privacy protection measures, offered by third parties and allowing customers to opt out of data concerning their online activities being collected over time.
Conrad Connect is an online platform that enables interconnecting and managing different brands of smart electronic products. In order to do so, you need to log on to Conrad Connect via a PC or mobile device which results in personal information being collected in the process. We know how important the appropriate use of your personal information is to you. Means we will only use this information in full compliance with both Germany’s Federal Data Protection Act, and the Federal Media Privacy Act. How precisely we make sure your personal information is protected is outlined below.
User data that is accumulated through your use of our services may be disclosed by us in anonymised
format to third parties. Anonymised data cannot be used to draw any conclusions about individuals and
is therefore not subject to the restrictions of the General Data Protection Regulation (GDPR). In view of
this, anonymised data can be processed, used and disclosed without restriction.
Einsatz von AddThis.
Wir setzen auf unserer Website den Bookmark-Dienst addthis.com ein. AddThis ist ein Service der Clearspring Technologies Inc., 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA. Bei jedem einzelnen Abruf unserer Webseite, die mit einer solchen „AddThis“-Komponente ausgestattet ist, veranlasst diese Komponente, dass der von Ihnen verwendete Browser eine entsprechende Darstellung der Komponente von addthis.com herunterlädt. Durch diesen Vorgang wird addthis.com darüber in Kenntnis gesetzt, welche konkrete Seite unseres Internetauftrittes durch Sie gerade besucht wird. Weiter erhält addthis.com Kenntnis über Ihre IP-Adresse, den Browsertyp, die Browsersprache, die zuvor aufgerufene Webseite sowie das Datum sowie die Uhrzeit Ihres Webseitenbesuchs, um mit diesen Daten anonymisierte Nutzerprofile zu erstellen. Diese Daten ermöglichen es AddThis und dessen Partner Unternehmen, die Besucher unserer Internetseite gezielt mit personalisierter, interessenbezogener Werbung anzusprechen. Die Einblendung der Werbemittel erfolgt dabei auf Basis des durch addthis.com gesetzten Browser-Cookie, das das Nutzungsverhalten des Webseitensbesuchers analysiert. Sie können der Setzung des addthis.com Cookies dauerhaft widersprechen, indem Sie den unter folgendem Link verfügbaren Opt-Out-Cookie herunterladen und installieren: http://www.addthis.com/privacy/opt-out.
Wir weisen Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen unserer Website vollumfänglich nutzen können. Unter der nachstehenden Internetadresse finden Sie die Datenschutzhinweise von AddThis mit Informationen zur Erhebung und Nutzung von Daten durch AddThis: http://www.addthis.com/privacy/privacy-policy
We have taken suitable physical and electronic, organisational and technical measures to prevent unauthorised access or disclosure, damage or loss of your personal information. Both, our members of staff and our suppliers are providing services in full compliance with the current data protection laws.
Enquiries and Notifications.
If you have any questions about the protection of your personal information at Conrad Connect or would like to request the personal data we hold about you to be deleted, please contact
Projekt 29 GmbH & Co. KG
Tel +49 (0) 941 2986 930
Fax +49 (0) 941 2986 9316