Conrad Connect Privacy Policy

Conrad Connect allows you to interconnect and manage a wide range of internet-enabled products and services on one single platform. This requires your PC, Smartphone or mobile device accessing the platform via an internet connection.

Accessing the platform inevitably leads data being collected, including personal information. We know how important the appropriate use of your personal information is to you. The protection of your personal information is paramount to us. The following sections explain what kind of data we collect, how we use them and what do to keep your personal information safe.

1.1 Conrad Electronic SE, based at Klaus Conrad Strasse 1 in 92240 Hirschau, Germany, is responsible for collecting the data. However, the use of any personal information will be strictly limited to ensure our services are provided in a timely and efficient manner. Most of the data we collect will come from you. Whenever we collect personal information we will explain why we need to collect the data and how we use them. Equally, if we need to collect data from third party providers we will notify you immediately.

2.1 Germany’s Federal Data Protection Act (BDSG) and Media Privacy Act (TMG) protect your personal information. Personal information is any information that renders an individual identifiable. It includes, among other data, your name, your landline or mobile phone number, and your email address). Data that cannot be used to disclose your identity are not considered personal information.

2.2 The present Privacy Policy only applies to personal information collected when accessing Conrad Connect via our site‘s designated URL (

3.1 Conrad Connect allows you to control and monitor a wide range of products over the internet. During the sign-up process and subsequent use of the platform, we collect the following information that will be stored on servers at our data centre:


With regard to all individual product-related data collected in the process, please read the respective privacy policy provided by the item manufacturer.

We do not store your name or address.

3.2 Additionally, we will store personal information sent to us by you, for instance, when sending us a message using the platform’s messenger service. In order to deal with your request, we might need to ask for further personal details. All required fields on the relevant forms are clearly marked by an asterisk. Any information you choose to provide by completing the other fields is considered being provided entirely voluntarily.

We collect the data for the purpose of (i) providing the requested service (i.e. managing and monitoring enabled products via the internet), (ii) improving the quality of the provided service

We do not collect data for advertising purposes.

5.1 We will not pass on personal information to third parties without your explicit permission unless we are required to do so by law.

5.2 Your personal information will be stored on servers located within the Federal Republic of Germany. We will not transfer your data to any non-European country.

6.1 When you log on to Conrad Connect we will ask for your consent before using your personal information as outlined in this Policy.

6.2 At some point we might need to collect and use your personal information in a one-off scenario. However, if this happens we will always ask you for your consent prior to collecting the data.

7.1 Our website uses cookies, to help provide you with the best experience we can. Cookies are little text files created on your computer when browsing our website. Most of our cookies are session cookies, i.e. cookies which only last for the duration you are browsing our website, and which will be deleted from your computer as soon as the browser window has been closed. So-called persistent cookies enable us to recognise your computer when you revisit our website. This type of cookie logs your browsing behaviour helping you save time as they render entering the same information over and over again unnecessary, as well as assisting us with detecting site errors and improving support. These cookies auto-delete after a certain period of time.

7.2 Most browsers come with a Help tag in the toolbar that explains how to adjust your browser settings to prevent new cookies to be installed, how to get notified when cookies are about to be installed, or even how to block all cookies. However, as cookies do ensure full website functionality we recommend to enable cookies in your browser.

8.1 We use Google Analytics (GA), a web stats service offered by Google. Therefore, the source code of our website contains cookies (little text files created on your computer when browsing our site) provided by Google, which collect visitor data, transferring them to the Google mainframe based in the US. In case of visitors using IP anonymizers, and according to EU regulations, IP addresses located in all member states of the EU will be truncated before being transferred to Google’s US-based mainframe, and according to EU regulations, IP addresses located in all member states of the EU will be truncated before being transferred to Google’s US-based mainframe.

8.2 Google uses the collected data to produce web analysis reports for its GA clients, including Conrad Electronic. However, the process of logging visitor data includes measures which ensure that all visitors stay anonymous: visitor IPs and other visitor-related information collected by the GA tracking code will not be correlated in any way to any other data that may be collected by Google, and your personal information will not be compromised.

8.3 If you do not agree to our use of cookies, you can adjust your browser settings accordingly to decline cookies. However, declining cookies will result in certain functional aspects of our website being no longer available to you. Moreover, if you do not want to make browsing-related data (including your IP address) available to Google, you may download and install the Google Analytics opt-out browser plug-in (available at

8.4 This website uses Google Analytics IP Anonymization (“anonymizeIp()”) that truncates IP addresses prior to being processed. This means that these masked IPs can no longer being assigned directly to a single person.

Up-to-date SSL (Secure Sockets Layer) encryption technology ensures that the data transfer between client and server is protected by establishing a secure connection between your computer and our server. This means that no unauthorised party can access this information.

If you would like to request the personal data we hold about you to be disclosed to you, please send an email to

  1. General
  2. Scope
  3. Collecting and Using Personal Information
    1. Username and password
    2. language settings
    3. time of initial login
    4. the date your account has been created
    5. your IP address
    6. session date and duration
    7. the OS of the device you use to access the service
    8. interconnected products (activity trackers, weather stations, lights, webcams etc)
    9. your settings (e.g. limits, operating modes, timer settings, other parameters etc)
    10. readings (e.g. outdoor temperature, RH, heart rate, training session, etc)
    11. keeping records of all collected data
    12. user-defined rules
  4. Purpose
  5. Third Parties, Non-European Countries
  6. Consent
  7. Cookies
  8. Google Analytics
  9. Internet Safety
  10. Enquiries, Requests and Notifications