Conrad Connect Terms of Service

All cloud-based services provided by Conrad Connect GmbH, Klaus Conrad Strasse 1, 92240 Hirschau, Germany (herein after referred to as "We”/“Conrad Connect") via the URL (herein after referred to as "Conrad Connect"/“the platform”) are subject to the terms and conditions outlined below.


As part of the Conrad Connect sign-up process you will be asked to agree to our terms of service. If you do not agree to any of these terms, do not continue to register, and do not use the service.

  1. Conrad Connect

    1.1 The Conrad Connect platform enables interlinking a large variety of products, and viewing data acquired or generated by these items on one webpage. The platform supports both physical products and internet services. Moreover, Conrad Connect allows the remote monitoring and control of some of the interlinked products. In this context, Conrad Connect provides remote availability of the platform at the output side of the router at the data centre and the router internet connection.

    1.2 Conrad Connect also hosts all information provided by the user, as well as all data generated by Conrad Connect on behalf of the user, unless the user chooses to manually delete the respective data stored on the platform.

    1.3 Services outlined in 1.1 and 1.2 are exclusively provided by using servers at data centres based within the European Union.

  2. Login Details / Illegal Information

    2.1 By signing up for our services you agree to keep login information assigned to you by us, and created by you during the sign-up process safe from any unauthorised third party.

    2.2 You agree to notify us as soon as you become aware of a unauthorised third party having gotten hold of any of the login details assigned to you by us, or created by you during the sign-up process. Moreover, you agree to change your login details, or arrange for your login details to be changed by us, as soon as you suspect that your this information might have been compromised.

    2.3 You agree not to provide any information or store any data on Conrad Connect that violate the law, in particular, when it comes to criminal offence, intellectual property rights, copyrights, trademarks, identity theft and personal rights.

    2.4 You agree that all other users authorised by you to access the platform on your behalf abide by the terms the terms outlined in 2.1 and 2.2.

  3. System Requirements / Upgrades

    3.1 The use of the platform requires internet access and a compatible browser (Internet Explorer v9 onwards, Firefox v24 onwards) which may incur costs.

    3.2 We reserve the right to upgrade the platform at any time, with the extent of making the improved services available to users being entirely within our discretion. However, we are under no obligation to upgrade the platform, and, if doing so, to continue to provide certain website features or functions.

  4. Service Availability

    4.1 The Conrad Connect availability benchmark at the data centre operating the platform is 95 percent. In this context, the term “availability” refers to the accumulated uptime logged over an entire operating year.

    4.2 The term “operating year” (4.1) refers to a time period of 12 months starting with user-specific service commencement, and any subsequent 12-month time period. Any downtime as a result of scheduled site maintenance or revamp is not taken into account if a) announced at least 7 days prior to the work being carried out, and b) if the scheduled work takes place after 8 pm and before 6 am.

  5. Fees

    5.1 The use of Conrad Connect is free of charge.

    5.2 Your personal information will be stored and used only on servers located within the European Union. We will not transfer your data to any country without sufficient level of data protection.

  6. Service Termination

    Conrad Connect reserves the right to terminate platform, or to replace the platform service with other services. In this case you will be notified well in advance in order to allow you to back-up your data. However, Conrad Connect cannot be held responsible for the loss of your data after the service has been terminated.

  7. Limited Liability

    7.1 We provide both platform and related services free of charge. In legal terms, this constitutes a loan. Accordingly, and subject to the provisions of 8.2, Conrad Connect cannot be held laible for any material defect or defective titles.

    7.2 Conrad Connect shall not be liable for any damages, direct or indirect, resulting from amended product details, with the exception of damages caused by intent and gross negligence. However, this does not affect your statutory rights.

  8. Miscellaneous

    8.1 No verbal agreements exist. If any of the terms outlined in this agreement is held unenforceable, then the respective term will be modified to reflect the intentions of both parties. All remaining terms of the present agreement shall remain in full force and effect.

    8.2 These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention of Contracts for the International Sales of Goods (CISG) and the IPR conflict-of-laws regulations.

    8.3. Users who are considered merchants under commercial law, as well as under statutory corporation law and law regulating public bodies, submit all their disputes arising out of or in connection with this agreement to the exclusive jurisdiction of the Courts of Amberg.